After-sales Service Policy

We provide shipping protection for international orders. Coverage applies when a package is:

• Confirmed lost during transportation.
• Officially seized by customs and cannot be released.
• Unable to be delivered due to confirmed logistics issues.

For these confirmed cases, we will provide free reshipment or a refund for the affected products, subject to the refund limitations below.

International shipments may be subject to customs inspection. Customs may require:

• Additional documents.
• Recipient information.
• Payment of taxes or duties.
• Cooperation with clearance procedures.

Customers should complete the required procedures within the requested timeframe to avoid unnecessary delays. A customs inspection or temporary hold alone does not establish an unreleasable seizure.

We take product quality seriously. If you believe there is a product quality issue, you may arrange an independent third-party test. We will:

• Review the test report.
• Take responsibility for confirmed quality issues.
• Provide refund or replacement solutions for the affected products.

This applies when testing confirms that the product does not meet the agreed specifications.

For quality verification:

• Testing should be performed by a qualified independent laboratory.
• Customers should provide the complete test report and verification information.

If a quality issue is confirmed, we will discuss the appropriate solution based on the actual situation.

Refunds are generally not available for:

• A customer changing their mind after shipment.
• Incorrect shipping information provided by the customer.
• Failure to complete customs procedures or required payments.
• Delays caused by a customer’s lack of cooperation.
• Normal shipping delays within the expected delivery timeframe.

Once an order has entered the shipping process, cancellation is generally not possible unless it meets the covered conditions described in this policy.

Sulan Peptide is committed to:

• Transparent communication.
• Reliable logistics support.
• Continuous quality improvement.
• Responsible after-sales service.

We value long-term cooperation and will handle every confirmed issue seriously and fairly.